On Saturday January 20th at 5:16 AM EST one of the instances used to manage the processing queues on our integration platform was replaced by AWS following an availability issue in one of their data centers.
The problematic instance was not removed correctly from the queue cluster in our infrastructure and it caused a problem accessing workers to process integration jobs. The jobs were therefore accumulating in the environment queues until the problem was fixed at 9:20 AM EST. At that time the integration jobs processing resumed normally.
We expect that all jobs submitted between 5:16 and 9:20 AM EST were processed with a delay if these jobs were not configured to be cancelled if a similar job was already in the queue. Please contact our support team (https://thecloudconnectors.atlassian.net/servicedesk/customer/portal/1) if you noticed a problem in your environment or if you need more details about this issue.
Regards,
The Cloud Connectors
Posted Jan 20, 2024 - 11:09 EST
This incident affected: thecloudconnectors.io (Integration Platform) and Management (Worker Resources).