Completed -
The scheduled maintenance is now complete, and all services have been fully restored.
The update took significantly longer than anticipated, and we recognize that the platform experienced intermittent downtime as a result. We sincerely apologize for this disruption and appreciate your patience as we worked to stabilize the system.
Jul 12, 14:06 EDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 12, 14:06 EDT
Update -
Our scheduled maintenance is taking longer than initially anticipated. As our team continues to finalize updates, you may experience unexpected errors when attempting to process transactions or access certain account features.
We are actively working to resolve this and bring all systems back to full capacity. We sincerely apologize for the disruption and will provide another update as soon as systems are fully stable. Thank you for your patience!
Jul 12, 09:57 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 08:00 EDT
Scheduled -
French version below
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Scheduled Infrastructure Maintenance: Tavio Integration Platform
Please be advised that our integration platform will undergo a critical infrastructure upgrade on Sunday, July 12, from 8:00 AM to 9:30 AM EDT.
Impact: The platform will be inaccessible during this 90 minutes window and because this maintenance involves a direct upgrade to our underlying message queuing service, any automated jobs, API calls, or workflows triggered during these 90 minutes will completely fail.
Action Required: If you manage automated workflows, or scripts that feed data into our platform, please pause or reschedule them to prevent data loss. Any business-critical jobs triggered by external platforms during this 90-minute window will need to be manually re-run or re-sent by your teams once the maintenance concludes.
We realize that a hard service interruption is highly disruptive, and we are executing this during an off-peak window to minimize the impact.
IMPORTANT WARNING: This message may contain privileged and confidential information and it is intended for the use of the person or entity to whom it is addressed. If you are not the intended recipient, please delete this message. It is strictly prohibited to distribute this information.
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Maintenance Planifiée: Plateforme d'intégration Tavio
Veuillez noter que notre plateforme d'intégration fera l'objet d'une mise à niveau critique de son infrastructure le dimanche 12 juillet, de 8h00 à 9h30 HAE.
Impact : La plateforme sera inaccessible pendant cette fenêtre de 90 minutes. De plus, comme cette maintenance implique une mise à niveau directe de notre service de file d'attente de messages, toutes les tâches automatisées, les appels d'API ou les flux de travail (workflows) déclenchés durant ces 90 minutes échoueront complètement.
Action requise : Si vous gérez des flux de travail automatisés ou des scripts qui transmettent des données à notre plateforme, veuillez les suspendre ou les replanifier afin d'éviter toute perte de données. Toutes les tâches critiques déclenchées par des plateformes externes au cours de cette fenêtre de 90 minutes devront être relancées ou renvoyées manuellement par vos équipes une fois la maintenance terminée.
Nous sommes conscients qu'une interruption complète de service est très contraignante, et nous procédons à cette intervention durant une période de faible activité afin d'en minimiser l'impact.
AVERTISSEMENT: Ce message peut contenir des informations privilégiées et confidentielles et ne doit être utilisé que par la personne ou l'entité à laquelle il est destiné. Si vous n'êtes pas le destinataire, veuillez svp supprimer ce message. Il est strictement interdit de distribuer cette information.
Jun 22, 14:32 EDT
