We'd like to inform you of a recently resolved issue related to datagrid management.
During a production update, an error occurred in a process designed to clean up duplicated datagrid versions. This resulted in the unintended removal of some datagrids for a small subset of customers. The issue was quickly identified, the process was stopped, and the majority of affected data was successfully restored.
Impact ------- - A very small percentage of customers (approximately 1-2%) were affected. - In some cases, one or more datagrids could not be automatically recovered and may require manual re-upload. - No other customer data, platform availability, or core functionality was impacted.
Resolution and Prevention ----------------------------- - The underlying process has been corrected. - Additional safeguards are being implemented, including secure backup mechanisms for datagrids, to reduce the risk of recurrence.
Customers who require action have been or will be contacted directly by our support team. If you have questions or believe your account may be impacted, please reach out to support.
We apologize for the inconvenience and appreciate your understanding as we continue to improve the reliability of our systems.
Best regards,
Tavio Support Team
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Posted Jan 16, 2026 - 19:34 EST
This incident affected: thecloudconnectors.io (Integration Platform).